Understanding Consentmo's Compliance Pages, Request Emails and Request Features

Merchants are regularly confused when it comes to the relation between the Consentmo Compliance Pages and the Request Emails and Request Pages. In this blog post, we will dive into more details in order to show what each one of these do.

What are the Consentmo Compliance pages and how do they work?

Compliance pages include all the necessary types of requests your store needs in order to be compliant with the latest regulations. These pages are automatically generated with the installation of the app.

The Compliance pages give the customer options to submit a request for Editing personal account information, Exporting order details, Requesting a report, and Data erasure. It is important to mention that all of the information is taken directly from Shopify. We do not store any personal data, except for the email address and this is only if the customer has submitted a request through the Compliance page. For more information on the data we collect, please check our Privacy Policy & Terms of Service page.

This is how the GDPR Compliance page looks like on your storefront

Here is an example of how you can submit a request for Editing your personal account information:

 
•  Click on Edit your account information  
 
•  Enter your email address and click on Submit  
 
•  Confirm your consent on giving your email and IP address for the purpose of the request.  

Once the request is submitted, this is how we come to the Request Emails and Request Pages.

What are the Request Emails and Request Pages?

When submitting any of the requests mentioned above, the customer will receive an email notification in regards to it. This is called a Request Email.

This is how the Request Email for Editing account information looks like

As we can see the email contains a button. After clicking on it, the customer will be forwarded to a page called a Request Page. Referring to the Account Edit request submitted in the example above, by clicking on the button the customer will be forwarded to a page where the account information can be edited.

This is how the Request Page for Editing account information looks like

Let's take a look at the other types of requests that a customer can submit through the Compliance Pages and see how the Request Emails and Request Pages look like.

1. Submitting a GDPR/CCPA request

 
•  Click on GDPR requests  
 
•  Enter your email address and click on Submit  
 
•  Confirm your consent on giving your email and IP address for the purpose of the request.  

 
• A Request Email will be sent to the customer and after clicking on the button he will be forwarded to a page where he can download the requested information.

This is how the Request Email for Downloading account information looks like

This is how the Request Page for Downloading account information looks like

2. Submitting a request for downloading personal information

 
•  Click on personal information   
 
•  Enter your email address and click on Submit  
 
•  Confirm your consent on giving your email and IP address for the purpose of the request.  

 
• A Request Email will be sent to the customer and after clicking on the button he will be forwarded to a page where he can download the requested personal information.

This is how the Request Email for Downloading personal information looks like

This is how the Request Page for Downloading personal information looks like

3. Submitting a request for your order details

 
•  Click on Orders  
 
•  Enter your email address and click on Submit  
 
•  Confirm your consent on giving your email and IP address for the purpose of the request.  

 
• A Request Email will be sent to the customer and after clicking on the button he will be forwarded to a page where he can download the orders information.

This is how the Request Email for Downloading orders information looks like

This is how the Request Page for Downloading orders information looks like 

4. Submitting a request to access personal data

 
•  Click on Request a report  
 
•  Enter your email address and click on Submit  
 
•  Confirm your consent on giving your email and IP address for the purpose of the request.  

 
•  A Request Email will be sent to the customer and after clicking on the button he will be forwarded to a page where he will see all of the personal information that is stored for him.  

This is how the Request Email for Requesting an account information report looks like

This is how the Request Page for Account information report looks like

5. Submitting a request for account deletion:

 
•  Click on Request personal data deletion  
 
•  Enter your email address and click on Submit  
 
•  Confirm your consent on giving your email and IP address for the purpose of the request.  

 
• A Request Email will be sent to the customer and after clicking on the button he will be forwarded to a page where he will be able to confirm the deletion of the account. When the account information is removed he will no longer be able to use it.

This is how the Request Email for Deletion looks like

This is how the Request Page for Deletion looks like

When the customer confirms the deletion request via the request page, the store admin will receive a notification email about this action. 

How the store admin notification email looks like

This request will be logged in the app's Deletion Requests tab as well.

How the logged request in the Deletion Requests tab looks like

Keep in mind that our app does not delete any customer information for a client's account in your store automatically. The deletion requests that are being logged are for your reference only.

Once a customer submits the deletion request, you as a store admin have to navigate to the Customers section of your Shopify store, locate the customer and submit a request for erasing personal data to Shopify, as shown below:

Once you press this button, you will request erasing this customer's data from Shopify. However, note that it will take a few days for them to completely delete all information in regards to this customer.

That's that for the Consentmo Compliance pages and the Request Emails and Request Pages. We hope that this article will help you differentiate them easily. 

If you have any additional questions feel free to reach out to us via chat or email.