Terms of Service

Last Updated: March 21, 2025

These Terms of Service (“Terms”) govern your access to and use of the Consentmo app and related services (“Service”). By installing or using Consentmo, you (“the User” or “the Merchant”) agree to be bound by these Terms. If you are using Consentmo on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

‍If you do not agree with any part of these Terms, you must not install or use the Service.

‍Please also review our Privacy Policy which explains how we collect and handle your information. Your use of Consentmo is also conditioned upon compliance with our Privacy Policy and Data Processing Addendum.

Consentmo (offered by iSenseLabs) provides a software application for Shopify stores that helps merchants comply with global data privacy laws (such as GDPR in the EU, CCPA/CPRA in California, and similar regulations). Key features of the Service include displaying a cookie consent banner on your store, providing a preferences management popup for visitors, generating necessary compliance pages (like Privacy Policy and Do Not Sell pages), and facilitating user data requests (e.g., allowing a customer to request their data or ask for deletion). The Service is designed as a toolkit to assist you in meeting legal requirements regarding privacy and consent on your website.

‍Not Legal Advice: Consentmo is a technological tool and not a law firm or attorney. Using our Service or any content provided by us (such as template text for your policies) does not constitute legal advice. We do our best to keep the app’s features aligned with current privacy laws and to provide helpful default language, but Consentmo does not guarantee that using the app alone will make you fully compliant with all applicable laws. You should consult a qualified legal professional to review your privacy practices and documents. By using our Service, you acknowledge that any legal information provided by Consentmo (through the app or website) is for general informational purposes and is not a substitute for professional legal counsel.

By installing the Consentmo app from the Shopify App Store or otherwise using the Service, you signify your agreement to all of the terms and conditions in this document, as well as our Privacy Policy and DPA. If you do not agree, you should not use the Service.If at any time you (or the company you represent) no longer agree to these Terms, you must cease use of the Service and uninstall the app from your Shopify store. Remember that even after uninstallation, certain provisions of these Terms (such as liabilities or disclaimers that by their nature are continuing) will remain in effect.

You affirm that you are at least the legal age of majority in your jurisdiction (for example, 18 in many countries) or have obtained parental or guardian consent to use this Service, and that you are fully able and competent to enter into these Terms.

When using Consentmo, you have certain responsibilities to ensure that the service is used appropriately and in compliance with the law:

• Compliance with Laws: You agree to use the Consentmo Service in accordance with all applicable laws and regulations. This includes, but is not limited to, data protection and privacy laws in all relevant jurisdictions (for example, GDPR, CCPA/CPRA, LGPD, etc.). Consentmo provides tools, but it is your responsibility to configure and use those tools properly (e.g., ensuring the text of your privacy policy is accurate, obtaining consent where required, honoring opt-out requests, etc.). You should not rely on Consentmo to fulfill legal obligations that are outside the scope of what the app provides.

• Accurate Representation: The information you provide via the app (such as the content of your privacy policy, cookie descriptions, or responses to user requests) must be truthful and up-to-date. While Consentmo may provide default wording for policies or notices, you are responsible for reviewing and editing those to reflect your actual practices. Misrepresenting how your store handles data (even if by using a default text that doesn’t fit your situation) could violate laws. Thus, you should carefully customize the provided templates.

• Proper Use of Consentmo Features: Follow any guidelines or instructions we provide for using the Service. For instance, if we offer a feature to block certain scripts until consent is given, you should correctly identify which scripts on your site are e.g. marketing or analytics scripts so that the app can block them. Using features incorrectly (or not using them when required) could result in non-compliance. It’s your responsibility to implement the tools correctly on your store. If you need help, you can consult our documentation or contact support.

You agree not to misuse the Service. This includes but is not limited to the following prohibitions:

• Do not use Consentmo for any illegal purpose or in violation of any laws. The Service should not be used, for example, to gather consents deceptively or to track users in a way that violates privacy regulations.

• Do not attempt to modify, hack, or tamper with the Consentmo app or any of its functionality. For example, you should not try to disable or circumvent the consent mechanisms provided by the app in order to track users without consent. • Do not engage in any activity that interferes with or disrupts the Service (or the networks and servers connected to the Service). This means you should not attempt to overload the system with automated requests, introduce malware, or otherwise attempt to compromise our infrastructure.

• Do not reverse engineer, decompile, or attempt to extract the source code of the Consentmo app, except to the extent that such actions are expressly permitted by law (and, if so, you agree to first request the information from us to comply with such law). Our software is proprietary, and any attempt to copy or recreate it without permission is prohibited.

• Do not remove or alter any proprietary notices (like copyright or trademark notices) that we include in the Service or related materials. For instance, if the admin interface or emails generated by the app have branding, you shouldn’t strip those out in a way not intended by us.

• Account Security: In order to use Consentmo, you will be using your Shopify account credentials to install and grant access. It’s your responsibility to maintain the security of your Shopify account (e.g., keep your login credentials confidential). If you suspect any unauthorized access to Consentmo or your Shopify account with respect to our app, you should notify us and Shopify immediately. We are not liable for any loss or damage resulting from unauthorized use of your accounts.

• Third-Party Services and Content: Our Service may integrate with third-party services (like Shopify’s APIs, or pulling content from third-party sources for cookie definitions, etc.). If you use these integrations, you must comply with the third-party terms as well. For example, any use of Shopify’s API via our app must adhere to Shopify’s API terms of use. You cannot use the Service to do anything that would cause us to violate our agreements with those third parties. Additionally, if you add any third-party scripts or content to the Consentmo-provided pages (like adding additional cookies or external resources in the policy pages), you are responsible for ensuring those third-party elements are used lawfully.

• Your Privacy Obligations to Users: Using Consentmo helps you inform users and obtain consents, but you as the merchant are ultimately responsible for your relationship with your customers. You should have your own privacy policy (which Consentmo can host or help generate) that accurately discloses your practices. You should also respond to any direct inquiries or complaints from your customers regarding privacy. Consentmo provides you with logs and tools to fulfill requests (like providing data or deleting data), and you should use those in a timely manner to comply with user rights requests.By adhering to these responsibilities, you ensure that Consentmo can function as intended and that you and your customers get the maximum benefit from the Service in a compliant manner. If you violate any of the above conditions, we may take action including termination of your account (see Termination below).

• No Legal Representation or Warranty of Compliance: Consentmo is not a legal service provider. We do not review the specifics of your business and we do not guarantee that the outputs of our Service (such as the text of your policies or the actions of the cookie banner) fully satisfy all legal requirements applicable to you. We disclaim any responsibility for your failure to comply with laws. The Service is provided as an aid, and you use it at your own discretion. If you have any doubt about your compliance status, you should consult a lawyer. By agreeing to these Terms, you acknowledge that you will not rely on Consentmo as your sole source of legal compliance or advice.

• Service “AS-IS”: We provide the Consentmo Service on an “AS IS” and “AS AVAILABLE” basis. This means we are not making promises that the Service will be 100% perfect. Specifically:

• We do not guarantee that the Service will always be available, uninterrupted, or error-free. (We might need to take the service down for maintenance or we could encounter unexpected technical issues.)

• We do not guarantee that using the Service will ensure you are in compliance with any specific law or regulation. We aim to support compliance, but correct usage and other compliance measures are outside of our control.

• We do not make warranties about the accuracy or reliability of any information obtained through the Service (for example, if our cookie database misidentifies a cookie, or our default text contains an error). However, we strive to correct known errors quickly when identified.

• Limitation on Support: We strive to provide helpful support, but we do not guarantee any specific response time or resolution time for support inquiries. Support is provided via email or chat as available, typically during business hours. There may be times (especially outside business hours or during holidays) when support responses are delayed. We appreciate your patience and will do our best to help you as soon as possible.

• Third-Party Content: Parts of Consentmo (like template policies, cookie descriptions, or regulatory references) may include content sourced from third-party guidelines or public information (for instance, definitions from regulatory bodies). While we curate this content to be accurate and useful, we cannot be responsible for any out-of-date or inaccurate third-party information. Always consider cross-checking critical information with official sources.

• No Guarantee of Results: We cannot guarantee any specific results from using Consentmo. For example, installing Consentmo might not automatically raise your store’s compliance score or prevent all privacy complaints. Compliance often involves multiple steps and ongoing effort. Consentmo addresses certain aspects (like cookie consent and handling requests) but compliance as a whole is broader. Additionally, visitor behavior (like whether they consent or not) is beyond our control.

In summary, we provide a tool with the goal of helping you, but we place responsibility on you to use it correctly and to seek additional measures or advice as necessary. We want to be transparent that while we stand by our product’s usefulness, we cannot take on liability for how you use it or the legal outcomes for your business.

All rights, title, and interest in and to the Consentmo Service (including the software, documentation, content on our website, and any visuals or text within the app) are the property of iSenseLabs (or its licensors). These materials are protected by intellectual property laws.

• License to You: When you install and use Consentmo, we grant you a limited, revocable, non-exclusive, non-transferable license to use our app within your own Shopify store. This license allows you to utilize our software’s functionality for its intended purpose (compliance on your store), but it does not transfer any ownership of the software or related intellectual property to you.

• Restrictions: Except as explicitly allowed by these Terms or by law, you may not: copy, modify, distribute, sell, or lease any part of our software or materials; nor may you reverse engineer or attempt to extract the source code of the software. If you want to do any of these things, you must contact us first and obtain our written permission. (For open source components incorporated in Consentmo, those components are licensed under their own licenses, not this one, and we will provide those notices as required.)

• Consentmo Branding: “Consentmo”, the Consentmo logo, and any other trademarks or service marks we use are trademarks of iSenseLabs. You agree not to display or use our trademarks without our prior permission, except as necessary to use the Service. For example, the app might display “Powered by Consentmo” or similar text as part of its UI; you should not remove or hide this branding if it’s part of the normal function, unless our settings explicitly allow it or we give permission.

• Your Content: As a side note, any content that you upload or input into the app (such as customizing your policy text or adding your branding) remains yours. We do not claim ownership of the content or data you provide into our Service. However, by using our Service, you grant us the right to process and use your content as needed to provide the Service (for example, if you input a custom privacy policy, our app will display it to your store visitors). We may also analyze usage of such content in aggregate to improve our product (for instance, tracking which sections merchants frequently modify in the template to inform future versions), in line with our Privacy Policy.

• Feedback: If you send us any suggestions, feedback, or ideas about Consentmo, you agree that we can use them without any restriction or compensation to you. We appreciate feedback, but please understand we have many users and our own development roadmap; if something you suggest is implemented, we want to avoid any misunderstanding that you would have rights to that improvement. Therefore, any feedback is considered voluntarily given and can be freely used by us.

To the fullest extent permitted by applicable law, Consentmo (iSenseLabs dba as Consentmo)  will not be liable to you for any indirect, incidental, special, consequential, or punitive damages, nor for any loss of profits, revenues, data, or business opportunities, even if we have been advised of the possibility of such damages. This exclusion of liability applies whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory.

For example, we are not liable if:
• Your store incurs fines or penalties because it was not fully compliant, even if you were using our app (compliance is multi-faceted and our app is only part of the process).
• The app did not function as expected, and as a result, you had increased bounce rates or lost sales (like if the cookie banner displayed incorrectly and annoyed some customers, leading them to leave — while we strive to prevent such bugs, we can’t guarantee zero impact).
• There’s an outage or bug in Consentmo that causes inconvenience or minor losses.
• Data or content is lost from our Service (for instance, if a log of consents is lost due to a system failure, you should ideally have exported important logs if needed; our liability for such data loss is limited).In any case, our total cumulative liability to you for any claims arising out of or related to the Consentmo Service is limited to the amount you paid us for the Service in the 12 months immediately preceding the event giving rise to the claim. If you use Consentmo’s free plan and have not paid any amount, or if no fees were paid to us, then our liability is capped at USD $50 (or the minimum amount the law allows to be set in this way). This cap includes any and all claims combined — it’s the maximum we would pay in total for all claims in that period.

‍Exceptions: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. If laws applicable to you do not allow the exclusions or limitations above, those limits apply to the maximum extent permitted by law. These Terms do not limit liability for gross negligence, willful misconduct, or death/personal injury caused by our negligence where such liability cannot be limited by law.

You acknowledge and agree that the above limitations of liability, together with the other provisions in these Terms that limit liability, are essential terms and that we would not be able to provide the Service on an economically feasible basis without such limitations.

Both you and Consentmo have the right to terminate this agreement and your use of the Service, as follows:

‍Termination by You (Uninstalling the App):
You can stop using Consentmo at any time by removing (uninstalling) the app from your Shopify store. Once uninstalled, the app will cease collecting data on your store immediately. However, as noted in our Privacy Policy, we may retain certain data (like the consent logs) for a short period (up to 3 months) post-uninstallation, in case you reinstall or need a copy of those records. After that period, we delete the data. Keep in mind that if you uninstall the app, any banners or forms provided by Consentmo will no longer function on your site. It’s your responsibility to ensure you remain compliant after removal, perhaps by using another solution.

Termination or Suspension by Us:

We reserve the right to suspend or terminate your access to the Service under certain circumstances:
‍
• If you violate any material term of these Terms (for example, if you misuse the app in a way that violates the Acceptable Use rules or if you fail to comply with legal requirements and that somehow implicates our app). In most cases, we would provide a notice and opportunity to cure the violation, but for serious or repeat violations, we may suspend/terminate immediately.
• If required by law or at the request of authorities (for example, if a court or regulatory body directs us to terminate service to a particular user).
• If we discontinue the Consentmo Service entirely. (We currently have no intent to shut down, but if for business or legal reasons we had to discontinue the app, we would give users as much notice as reasonably possible to transition off.)
• If you are on a paid plan and fail to pay the subscription fees or charges for the Service (subject to any grace period we or Shopify allow), we may suspend service until payment is made or terminate if it remains unpaid.In the event of suspension or termination by us, we will make commercially reasonable efforts to notify you via the email on record or via a notification in your Shopify admin for the app. During a suspension, your store might not show the cookie banner or allow requests, etc., until the issue is resolved.

‍Effect of Termination: Upon termination of your use of Consentmo (whether by uninstalling or by our action), certain provisions of these Terms will survive. These include, without limitation: Intellectual Property (we still own our IP), Disclaimers and Limitation of Liability (you’re still bound by those even after you stop using the app, for any issues that arose during usage), any provisions regarding governing law and dispute resolution, and any other clauses that by their nature are meant to survive termination.

No Refunds (If Applicable): If your account is terminated due to a violation of these Terms, you will not be entitled to any refund of fees paid (if on a paid plan). If we terminate service without cause, and you are on a paid plan, we would refund the pro-rata portion of any prepaid fees covering the remaining period. For instance, if you paid for a year upfront and we shut down the app halfway through, we’d aim to refund the unused half. Free users obviously will not be due any refund.

Termination of the Service does not relieve either party of any obligations incurred prior to termination. For example, if there is an investigation or legal proceeding that involves data or actions during the time you used the app, we (and you) might still be obligated to retain information or provide cooperation even after termination.

We may modify these Terms of Service from time to time. When we do, we will provide notice to users in one or more of the following ways: updating the “Last Updated” date at the top of the Terms, posting a notice on our website or within the app interface, or sending an email to the primary address associated with your account (if applicable).

‍Material Changes: If we make significant changes that affect your rights or obligations, we will use reasonable efforts to notify you in advance (for example, at least 15 days before the updated Terms take effect, unless a shorter period is required to comply with legal requirements). We’ll highlight what’s different in the new version.

By continuing to use the Service after any revised Terms have become effective, you agree to the updated Terms. If you do not agree to the new terms, you should stop using the Service and uninstall the app before the changes take place.

Keep in mind that these Terms and our Privacy Policy are separate documents. Changes to one may not coincide with changes to the other, so please review both periodically.

These Terms of Service shall be governed by and construed in accordance with the laws of Bulgaria (as iSenseLabs is a company registered in Bulgaria), without regard to its conflict of law principles. However, we recognize that as a merchant, you may operate in a different jurisdiction; compliance with applicable local laws is still required on your part.

‍Jurisdiction: Any dispute, controversy, or claim arising out of or relating to these Terms or the use of the Consentmo Service that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Bulgaria, unless otherwise required by mandatory law (for instance, certain consumer protection laws may allow you to choose courts in your home country). We each agree to the personal jurisdiction of these courts.

‍Dispute Resolution and Arbitration: Before taking any legal action, we both agree to first try to resolve the dispute informally by contacting each other. You can reach us at support@consentmo.com to address any concern. Most issues can be resolved through communication. If an informal resolution is not achieved within a reasonable time, and unless prohibited by applicable law, any dispute arising out of these Terms or the Service shall be settled by binding arbitration in the English language. The arbitration will be conducted in Bulgaria (or a mutually agreed location) before a single arbitrator, under the rules of the local arbitration institution. Each party will bear its own costs, and the prevailing party may be entitled to an award of reasonable attorneys’ fees.

‍(The above arbitration clause is a general approach; if local law or Shopify’s requirements suggest a different dispute mechanism, that would be adjusted accordingly. For now, assume arbitration in our jurisdiction to avoid lengthy court processes.)

‍Exceptions: Notwithstanding the above, either party may seek injunctive relief or other equitable remedies in any competent court to prevent (for example) unauthorized use of intellectual property or violation of data protection that could cause irreparable harm.

By agreeing to these Terms, you are also agreeing (to the extent permitted by law) to resolve disputes only on an individual basis, and not as a class or collective action.

If you have any questions about these Terms, or if you need to send any legal notices or service of process, please contact us at:

‍Consentmo – Support Team
‍Email: support@consentmo.com
‍Address: Prof. Georgi Bradistilov Str. No.4, 1700 Sofia, Bulgaria

We strongly recommend that you also keep a copy of these Terms for your records. Thank you for using Consentmo to help with your compliance needs!